Hello! We’re here to help you navigate this milestone smoothly.

Starting solid foods can feel overwhelming, but using our app shouldn't. Whether you are experiencing a technical issue, have a question about setting up your baby's profile, or just need help logging a new ingredient, you’re in the right place.

Below you will find answers to our most common questions. If you still need assistance, our support team is just an email away.

💳 Billing & Subscriptions (Premium)

1. How do I cancel my Premium subscription?

Because all payments are securely processed by Apple, developers cannot cancel subscriptions on your behalf. To cancel your subscription easily:

1. Open the Settings app on your iPhone.
2. Tap your Name / Apple ID at the top.
3. Tap Subscriptions.
4. Select [Starting Solids App].
5. Tap Cancel Subscription. (If you do not see this button, the subscription is already canceled and will not renew).

2. I purchased Premium, but the app still looks locked. What should I do?

Don't worry, you won't be charged twice! Sometimes the App Store just needs a quick network refresh.

• Go to the Profile button (top right of your Home screen) or the settings zone.
• Tap Restore Purchases.
• Ensure your device is signed into the exact same Apple ID you used to make the original purchase.

3. Can I share my Premium subscription with my partner/co-parent?

Currently, Apple links all in-app purchases directly to the specific Apple ID used to make the purchase. Premium features will be active on any device signed into that same Apple ID. If your partner uses a different Apple ID, the subscription will not automatically sync across phones. We know that introducing solids is a team effort, and we are actively looking into seamless multi-caregiver syncing solutions for future updates!

🥦 Using the App (Roadmaps, Recipes & Logs)

4. I am not getting daily roadmap notifications or safety alerts!