Hello! We’re here to help. Potty training can feel overwhelming, but using our app shouldn’t. If you’re experiencing an issue, have a question, or just need some help getting your routine back on track, you’re in the right place.

Below you will find answers to our most common questions. If you still need help, our support team is just an email away.

Billing & Subscriptions (Premium)

1. How do I cancel my Premium subscription?

Because all payments are securely processed by Apple, developers cannot cancel subscriptions on your behalf. To cancel your subscription easily:

1. Open the Settings app on your iPhone.
2. Tap your Name / Apple ID at the top.
3. Tap Subscriptions.
4. Select [Potty Training App].
5. Tap Cancel Subscription. (If you don't see this button, the subscription is already canceled and will not renew).

2. I purchased Premium, but the app still looks locked. What should I do?

Don't worry, you won't be charged twice! Sometimes the App Store just needs a quick refresh.

• Go to the Settings tab inside the app.
• Tap Restore Purchases.
• Ensure you are logged into the exact same Apple ID you used to make the original purchase.

3. Can I share my Premium subscription with my partner/co-parent?

Currently, Apple links all in-app subscriptions directly to the specific Apple ID used to make the purchase. This means Premium features are active on any device signed into that same Apple ID. If your partner uses a different Apple ID on their phone, the subscription will not automatically share. We know potty training is a team effort, and we are actively looking into ways to make syncing between different caregivers easier in the future!

Using the App (Timers & Logs)