Need help with your virtual manicure? We are here to assist you with any questions, feedback, or technical issues you may encounter while using the Nail Editor app.

Frequently Asked Questions (FAQ)

1. How do I get the best results? For the most realistic AI nail transformations, ensure your photo meets these criteria:

• Lighting: Use even, bright, natural light to capture your true skin undertone. Avoid harsh shadows or extremely dim environments.
• Positioning: Rest your hand naturally on a flat surface. Avoid curling your fingers too tightly; keep your fingernails fully visible and facing the camera.
• Focus: Ensure your camera is focused sharply on your fingernails. Blurry or shaky photos can reduce the quality of the AI application.
• Obstructions: Make sure there is no dirt, heavy shadow, or object covering your natural nail beds.

2. Is my photo data safe? Yes. Your privacy is our top priority. Nail Editor processes your hand photos on secure AI servers specifically to apply the edits. Once the generation process is complete, your original photo and the AI-generated result are permanently and immediately deleted from our servers. We do not store or use your photos to train our models. Your edited results are saved securely and exclusively on your own device.

3. Does this guarantee real-world salon results? No. Nail Editor is a visualization and entertainment tool designed to help you explore aesthetic nail possibilities. It does not provide medical or dermatological advice, nor does it guarantee that a specific design, color, or shape can be exactly replicated in real life. Actual results depend on your natural nail bed shape, cuticle health, polish pigmentation, and the skill of a professional nail technician.

4. How do I cancel my subscription? Nail Editor subscriptions are managed directly by Apple. To cancel, go to your iPhone Settings > [Your Name] > Subscriptions, tap on Nail Editor, and select Cancel Subscription. Note that Apple requires you to cancel at least 24 hours before the renewal date.

5. I am not satisfied with the AI result. What should I do? Because hands and fingers have complex anatomy, the AI can sometimes produce unexpected results depending on the input photo's angle or quality. We recommend trying a different photo where your hand is resting completely flat with better lighting. Your feedback is vital; if you encounter a persistent issue, please use the form below to let us know.

Contact Support

We aim to reply to all inquiries within 24-48 hours. Please provide as much detail as possible to help us assist you faster.

Email: [email protected]

Feedback Form If you are reporting a technical issue, please include:

• Your device model (e.g., iPhone 15 Pro)
• Your iOS version
• A brief description of the issue or the error message
• (Optional) The photo that caused the issue