Need help decoding your facial geometry? We are here to assist you with any questions, feedback, or technical issues you may encounter while using the Face Shape Finder app.

Frequently Asked Questions (FAQ)

1. How do I get the most accurate scan results? For the most precise mathematical topography and face shape analysis, ensure your scan/photo meets these strict criteria:

• Lighting: Use bright, even, and natural light facing you directly. Avoid harsh side-lighting, as heavy shadows can distort the AI’s perception of your jawline and cheekbones.
• Angle: You must look completely straight at the camera. Tilting your head up, down, or to the side will mathematically alter your facial proportions and result in inaccurate symmetry scores.
• Clear Face: Ensure your entire face, hairline, and jawline are clearly visible. Please tie long hair back, remove glasses, and maintain a completely neutral expression (do not smile).
• Distance: Hold your phone at eye level, roughly 12 to 15 inches (30-40 cm) away from your face to avoid camera lens distortion (the "fisheye" effect) which can artificially widen the nose or narrow the face.

2. Is my facial data safe? Absolutely. Your privacy is our highest priority. The intricate wireframe mapping (the 128 facial landmarks) and core geometric measurements are calculated locally on your device using Apple's secure Vision framework. To generate your final Aesthetic Blueprint and styling recommendations, the 2D photo is temporarily processed on our trusted cloud AI servers. Once the text report is generated, your photo and data are permanently deleted from the cloud. We do not store your face data, nor do we use it to train AI models. Your results remain solely on your personal device.

3. Are the Golden Ratio and Symmetry scores 100% scientifically absolute? No. Face Shape Finder is an advanced aesthetic and visualization tool based on classical geometric theories (like the Golden Ratio and the Rule of Fifths). While our algorithms are highly precise, human beauty is subjective and cannot be entirely defined by math. The scores and ratios provided are for entertainment, personal insight, and styling inspiration. They do not constitute medical or professional cosmetic advice.

4. How do I cancel my subscription? Face Shape Finder subscriptions are managed and billed directly by Apple. To cancel, please follow these steps: Go to your iPhone Settings > [Your Name] > Subscriptions, select Face Shape Finder, and tap Cancel Subscription. Note: Apple requires you to cancel at least 24 hours before the renewal date to avoid being charged for the next billing period.

5. The AI identified my face shape differently than I expected. Why? Face shapes exist on a spectrum (e.g., you might be a blend of Oval and Heart). Our AI relies on pure geometry (width-to-length ratios, jaw angles) rather than human perception. If the result feels inaccurate, it is usually due to camera lens distortion, tilting your chin up/down, or shadows obscuring the jawline. We highly recommend re-scanning your face in a brightly lit room while holding the phone perfectly straight.

Contact Support

We aim to reply to all inquiries within 24-48 hours. Please provide as much detail as possible so we can assist you better.

Email: [email protected]

Reporting a Technical Issue If you are experiencing a bug or an app crash, please include:

• Your device model (e.g., iPhone 15 Pro)
• Your iOS version
• A brief description of the issue or the error message you received
• (Optional) If the scanner fails to map your face, let us know the lighting conditions you were in.