Need help with your personalized diet journey? We are here to assist you with any questions, feedback, or technical issues you may encounter while using the DietLab app.
1. How does the AI generate my diet plan? Your personalized diet roadmap is created using advanced cloud-based artificial intelligence (Google Cloud Vertex AI). When you complete the onboarding questionnaire, the AI analyzes your specific inputs—including your age, gender, height, current weight, target weight, dietary restrictions, and daily routine. It processes these data points against nutritional guidelines to generate a tailored, realistic diet plan designed to help you reach your goals without starving.
2. Are my personal and health data safe? Absolutely. Your privacy and data security are our highest priorities. DietLab utilizes a highly secure, privacy-first architecture:
3. What if I lose my data or change my phone? Because DietLab stores all your progress and diet plans locally on your device to protect your privacy, we do not have cloud backups of your history on our end. If you delete the app or change your device, your data will be lost unless you have backed up your phone via your personal Apple iCloud settings.
4. The diet plan suggests an ingredient I don't like or am allergic to. What should I do? While our AI is highly advanced and takes your dietary preferences into account, it is still an algorithm. If a generated meal contains an ingredient you dislike, are allergic to, or cannot find in your local store, please use common sense and substitute it with a similar healthy alternative (e.g., swapping almonds for walnuts, or chicken for fish). Always review the AI-generated meals for your personal food allergies before consuming them.
5. Is the calorie target and diet plan 100% medically accurate? No. DietLab is designed to be a supportive tool for general fitness, weight management, and lifestyle improvement. The calorie targets and macronutrient suggestions are calculated based on standard nutritional formulas and AI algorithms. They do not constitute professional medical advice, diagnosis, or treatment. Always consult with a licensed physician or registered dietitian before starting any new weight loss program, especially if you have chronic health conditions (such as diabetes, thyroid disorders, or PCOS).
6. How do I cancel my premium subscription? DietLab subscriptions and payments are managed and billed directly by Apple. To cancel your subscription, please follow these steps: Go to your iPhone Settings > [Your Name] > Subscriptions, select DietLab, and tap Cancel Subscription. Note: Apple requires you to cancel at least 24 hours before the renewal date to avoid being charged for the next billing period.
We aim to reply to all inquiries within 24-48 hours. Please provide as much detail as possible so we can assist you better.
Email: [email protected]
Reporting a Technical Issue If you are experiencing a bug, app crash, or if a diet plan fails to generate, please include: