Hello! We’re here to help you navigate your mental clarity journey smoothly.

Working through automatic negative thoughts and building a grounded mindset takes practice, but using our app shouldn't feel like hard work. Whether you are experiencing a technical issue, have a question about how thought reframing works, or need help managing your journal entries, you’re in the right place.

Below you will find answers to our most common questions. If you still need assistance, our support team is just an email away.

💳 Billing & Subscriptions (Premium)

1. How do I cancel my Premium subscription?

Because all payments are securely processed by Apple, developers cannot cancel subscriptions on your behalf. To cancel your subscription easily:

1. Open the Settings app on your iPhone.
2. Tap your Name / Apple ID at the top.
3. Tap Subscriptions.
4. Select [CBT App].
5. Tap Cancel Subscription. (If you do not see this button, the subscription is already canceled and will not renew).

2. I purchased Premium, but the app still looks locked. What should I do?

Don't worry, you won't be charged twice! Sometimes the App Store just needs a quick network refresh.

1. Tap the Settings / Gear icon on your Home screen.
2. Tap Restore Purchases.
3. Ensure your device is signed into the exact same Apple ID you used to make the original purchase.

3. Can I share my Premium subscription with another device?

Currently, Apple links all in-app purchases directly to the specific Apple ID used to make the purchase. Premium features will be active on any device signed into that same Apple ID. If you use multiple personal devices (such as an iPhone and an iPad) under the same Apple ID, your subscription status will unlock automatically across all of them.